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All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided by articles 1641 and following of the Civil Code. In particular, products designed and assembled by UTOPOS or the brands of the UTINAM group (UTINAM, UNAM) are guaranteed for 2 years, other products bearing another brand are guaranteed by the legal framework and by the brand itself. The Customer shall benefit for the articles from a guarantee enabling it to return defective delivered articles in accordance with articles L 211-4 et seq. of the French Consumer Code.
The following events or items are not covered by the warranty:
• the battery
• defects resulting from accidents, improper, incorrect or abusive handling or use (such as impacts, bump marks, crushing).
• leather bracelets
• a functional failure of the watch due to battery depletion
• normal wear and tear and aging
• The chronometry of watches with mechanical movements
• Broken or scratched glass
• theft or loss of the watch or watch components
Customers requesting additional services or who are unable to present a valid guarantee certificate will be charged the intervention fee by UTOPOS.
In case of product failure due to a material or manufacturing defect, please return it to UTOPOS, 117 Grande Rue, 25000 BESANCON. Please enclose the completed warranty coupon (with the store stamp) and proof of purchase with your product, and indicate the nature of the problem encountered. You can send photos to illustrate your problem.
We will contact you within 48 hours, except weekends and holidays.